Complaint over store's ear-piercing policy raises questions about child consent (2025)

Raylene Marks says she quit her job at a Claire’s accessories store near Edmonton after refusing to pierce the ears of a sobbing seven-year-old who begged her mother to go home.

EDMONTON — Complaints by a former retail worker who says she felt pressured to pierce the ears of a crying girl have reignited discussion around what circumstances children should be allowed to define their own personal boundaries.

In the meantime, Marks says she’s been inundated by supportive comments to an open letter to Claire’s that she posted to Facebook on Sunday. The next day, she alleges her manager told her that she should not have refused the piercing. Marks gave her notice on the spot. “We are investigating the specific store instances she mentions, and will take appropriate corrective action. We will also be reviewing the policy to ensure that the intent is clear,” says the statement.

While acknowledging that little is known about the mother and daughter’s back story in this case, Douglas says it does offer a good lesson in how a child’s wishes can be addressed in difficult situations. That can start as young as infancy, when a parent can describe actions such as changing a diaper and acknowledging if a baby reacts to things they may not like, such as a cold wipe.

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